IT support service
IT Support Service by supplying professionally skilled and qualified personnel. The primary objective is to ensure maximum operational uptime, seamless system continuity, and high-quality technical support across all company infrastructures through efficient service delivery and a customer-oriented approach.
Core Services
- IT Infrastructure & Maintenance: Extend and maintain radio, wired, and wireless networks across all operational sites. Perform preventive, corrective, and planned maintenance of critical assets.
- Equipment Installation: Install and commission new ICT panels, digital repeaters, access points, RSUs, cameras, card readers, UPS units, switches, phones, network sockets, and fiber optic cabling.
- Planning & Material Handling: Develop maintenance schedules, allocate labor/equipment resources, manage part availability, and provide reports.
- Engineering & Ticket Support: Deliver customer-centric technical assistance for hardware, software, and network issues. Manage ticket workflows efficiently to minimize downtime and optimize user experience.
- Documentation: Provide asset registration, engineering support, site surveys, Bill of Materials (BOM), and complete project handover documentation.
